PORTFOLIO
Below are excerpts from the projects I have worked on for clients - if you would like to read anything in full, please contact me and I will happily forward them onto you.
Event flyers
A sample of the event flyers created for clients.
Ebook
A sample of the eBook created for a client.
Excerpts from Blog Posts on User Experience
I wrote these posts as a ghost writer - please contact me if you would like to read the pieces in their entirety.
Tips to ensure you delight your customers this holiday
As the appearance of fairy lights starts to increase in preparation for the holiday season, so does the stress and impatience of our customers. Longer time spent in traffic, congested retail centres and lingering crowds make online platforms a welcome refuge from these everyday stressors – unless the online experience does not stand up to task.
Minor errors that were previously overlooked will now be scrutinised and could result in your client swiping over to a competitor sooner rather than later. Now, more than ever, an excellent customer service experience becomes pivotal in ensuring client loyalty and satisfaction.
Tips to write good survey questions
With all the effort to ensure a positive customer experience that will encourage your clients to become returning customers, the one area easily overlooked at times is that of customer feedback. Well-structured client surveys allow you to gain valuable insight into your customer’s experiences. This data can assist you in assessing what your clients appreciate and what areas require a little more attention.
Here are seven tips to ensure that your client surveys are structured to elicit valuable client feedback and help you optimise your client’s experiences.